Star Codes
Star Code | Feature Description |
*** | Dynamically Park a Call (in the 700-719 range) |
* (parking lot) | Park a Call (to a specified park ext) |
*35 (Ext) | Extension Pickup - Answer a Call that is ringing at another extension |
*36 | Domain Pickup - Answer a Call that is ringing within the same domain |
*37 | Department Pickup - Answer a Call that is ringing within the same department |
*38 | Self Pickup - Moves an active call to another extension owned by the Same User. (Dial from the idle extension to steal the active call). |
*40 | Activate Call Forwarding |
*41 | Set Forward Busy Destination (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the portal) |
*42 | Set Forward No Answer Feature |
*48 | Ask caller to enter PIN before connecting call |
*49 | Ask caller to enter extension # before connecting call |
*50 | Auto Answer/Intercom (3 or 4 Digit Ext) |
*55 (Parking Lot) | Retrieve a call from a Call Park Queue |
*61 | To Voicemail - Unauthenticated |
*62 | To Voicemail - Password Only |
*66 (10 or 11 digit number) |
Route Call Off-Net. This feature will route a call out through a carrier, instead of staying on Network. |
*67 (10 or 11 digit number) |
To Connection w/ Privacy DID 11 Digit |
*67 | To User w/ Privacy |
*69 | Call Return |
*72 | Set Forward Destination (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the portal) |
*73 | DeActivate Forward |
*74 | Activate Night Mode (Requires Setup) |
*75 | DeActivate Night Mode |
*78 | Activate Do Not Disturb |
*79 | DeActivate Do Not Disturb |
*80 | Activate Call Recording |
*81 | DeActivate Call Recording |
*88 | Make Agent Available for a Queue (Online) |
*89 | Make Agent Unavailable for a Queue (Offline) |
*90 | Activate Forward Busy (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the portal) |
*91 | DeActivate Forward Busy |
*92 | Activate Forward No Answer (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the portal) |
*93 | DeActivate Forward No Answer |
*98 | Transfer to an Extension |
*99 | Transfer to Self |
Shortcut | Feature Description |
7 | Transfer a call directly to voicemail (3 or 4-digit extension) |
71[0-9] | Transfer a call to a Call Park Queue in the 710-719 Range for Parking without Callback |
72[0-9] | Transfer a call to a Call Park Queue in the 720-729 Range for Parking with Callback |
99 | Auto Answer/Intercom (3 or 4-digit extension) |
099 | Invoke the Account Code feature |
5000 | Unregistered Login to VMail (prompted for acct no and password) |
5001 | Registered Login to VMail (prompted for password only) |
5002 | Hot Desking Sign In |
5003 | Request User's PIN then provides 2nd dialtone (useful for phones in public spaces) |
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